Warranty Information
LED product warranty periods, coverage terms, and service claims
1. Product Warranty
E2 Lighting warrants each LED fixture and retrofit product listed below to be free from defects in materials and workmanship and to operate from the date of manufacture for the specified warranty period, subject to these Terms and Conditions.
If a product fails to operate during the applicable warranty period, E2 Lighting may, at its option, replace the product, repair the product at no charge, or grant the Purchaser a future purchase credit.
Warranty Credit Calculation
Unit Credit = (Purchase Price × Unexpired Warranty Period in Months) ÷ Total Warranty Period in Months
The customer is solely responsible for all labor costs associated with the removal or installation of products.
| Product Family | Warranty Period |
|---|---|
| LED Retrofits | Lifetime of the original purchaser under normal operating conditions and in accordance with package and bulb directions |
| Standard LED Fixtures | 5 Years |
| Emergency/Internal Batteries | 3 Years |
| LED Downlight Family | 5 Years or 50,000 Hours |
| LED Area Lighting Family | 5 Years or 50,000 Hours |
| LED Linear Strips Family | 5 Years or 50,000 Hours |
| LED Tubes & Driver Family | 5 Years or 50,000 Hours |
| LED Flood Light Family | 5 Years or 50,000 Hours |
| LED Panel Family | 5 Years or 50,000 Hours |
| LED Wall Pack Family | 5 Years or 50,000 Hours |
| LED High Bay Family | 5 Years or 50,000 Hours |
2. Terms and Conditions
E2 Lighting guarantees that these LED fixtures will be free from defects in material and workmanship and will operate over the rated life of the bulb. If a product does not conform to this guarantee, E2 Lighting will send a replacement.
Exclusions
This guarantee does not cover products subject to accident, neglect, abuse, misuse, or acts of God.
Remedy Limit
A replacement or pro-rated credit is the sole remedy available, whether in contract, tort, or otherwise arising from product failure. This remedy is in lieu of all other guarantees or warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Liability Cap
Liability for incidental or consequential damages is expressly excluded. Total liability to the Customer for any claim shall not exceed the amount actually paid by the Customer for the specific product giving rise to the claim.
Installation Requirements
This warranty applies only when products are properly installed and operated in accordance with published specifications, engineered fixtures, and environmental conditions, including temperature and humidity within the normal specified operating range.
Code Compliance
This warranty does not apply to abnormal use or use that violates applicable standards, codes, or installation instructions, including the latest National Electrical Code (NEC), Underwriters Laboratories (UL) Standards for Safety, American National Standards Institute (ANSI) standards, or Canadian Standards Association (CSA) standards.
Operating Limits
The warranty is void under abnormal stress, including under-voltage, over-voltage, under-current, over-current, excessive switching cycles, or operation outside the following conditions:
- Continuous 24-hour daily operation (8,760 hours/year) or 12-hour daily operation (4,380 hours/year).
- Ambient operating temperature range: -20°C to +40°C.
- Operation at rated AC voltage or AC current.
- Dimming applications must strictly match the requirements specified on the packaging or lamp markings.
- Warranty coverage applies to industrial and commercial customers and applications only.
3. Warranty Activation & Service Claims
To initiate a warranty claim or obtain assistance with a product warranty issue, contact the E2 Lighting National Customer Service & Sales Center.
Phone: (469) 638-3592
Email: warranty@e2lightingusa.com
Address: 756 Port America Place, Suite 810, Grapevine, Texas 76051
When submitting a claim, be prepared to provide the applicable product information, a detailed description of the issue, photographs of the product and product label, and the original E2 invoice when available.
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