Return Policy
RMA process, return eligibility, time limits, and restocking fees
Return Policy Requirements
E2 Lighting accepts eligible product returns subject to the approval, timing, condition, freight, and documentation requirements below.
A. General Return Requirements
- All returns must be pre-approved by the E2 Accounts Receivable and Credit Departments.
- All returns must be accompanied by an approved Return Merchandise Authorization (RMA) form and photographic evidence of any damage or defects.
- RMA requests must be approved by E2 Lighting International before products are shipped back.
- The Buyer is responsible for all return freight charges and any transit damage incurred during return shipping.
- Credit for returned items may take up to 60 days to process after receipt at our warehouse.
- Products accepted for return will be credited at the invoice price or the prevailing market price at the time of return, whichever is lower.
- The Seller reserves the right to reject returned items that do not meet these guidelines.
- Shipping charges are non-refundable.
- The Buyer is responsible for transportation and disposal costs for returns rejected by the Seller.
B. Return-to-Stock Policies — Seller Error
E2 will consider return-to-stock requests only when E2 has made a fulfillment or shipping error.
- Requests made more than 30 days after the invoice date will not be considered.
- An E2 invoice number is required for all claims.
- Merchandise must be returned in its original packaging, unused, and in the same sellable condition as when shipped; otherwise, no credit will be issued.
- No restocking fee will be charged for returns resulting from an E2 error.
C. Customer-Initiated Stock Returns
E2 will consider returns only for standard stock items currently carried in warehouse inventory.
- Products not currently in stock, special-order items, altered or customized products, and customized packaging are not eligible for return.
- Eligible products may be returned for a refund within 30 days of receipt. After 30 days, all purchases are final.
- All customer-initiated returns are subject to a 25% restocking fee.
- Items must be returned in their original packaging, unused, unaltered, and in new, resalable condition.
D. Defective Return Policies
Defective status is determined at E2’s sole discretion. A detailed description and photographs of the product and its label are required to process a claim. E2 reserves the option to repair or replace the product.
If repaired: E2 will email a return shipping label. The Buyer must package the product carefully. Repaired items will be shipped back at the Seller’s expense.
If replaced: E2 will ship a replacement product as soon as it becomes available. The Buyer may be required to return the failed product to our warehouse at the Buyer’s expense.
If credited: Credit for a verified defective product will be issued at the original invoice price. If the original invoice is not provided, credit will be issued at the lowest current market price.